Moving to a ROWE

This post is inspired by my co-worker Jason’s recent note he passed around our team on his thoughts on ROWE. My department hasn’t officially moved to a Results-Only Work Environment (ROWE) – it’s in the works – but my team has started to follow the thirteen guidelines. With this move, I’ve seen great success in our team and the focus on results has helped cut down on a lot of the noise and wasted effort. We also provide a good example to everyone else that ROWE works and I really can’t wait until the whole department moves. One of the most…

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Shaw Increases Prices Again In 2013

Recently I contacted Shaw’s online chat support to inquire about why my bill for cable, internet, and phone is going up in September 2013 from $146 to $157 (plus tax) without a clear understanding of what, if any, additional service I could expect for the higher cost. Unsurprisingly, I will receive no benefit from this price increase. This is the same as in April 2013 when my bill went from $137 to $146. For those keeping score, that’s a 14.6% increase in 6 months. My suggestion to Shaw is that they empower their front-line support employees to actually resolve customer…

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Let’s Run a Pilot

At work I hear a lot about groups looking to run what they call “pilots” which essentially means moving forward with an idea rather than going through the due diligence and thoughtful analysis one would put together for an initiative/project. The result tends to be that time, money, and resources are wasted spent on creating/modifying a process or bringing new technology in-house without 1. A plan on how to support it (if IT is even told about this at all), 2. No real idea if it solves a problem or satisfies a business need, and 3. Absolutely no clue if…

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RIBBONS!

My friend Simon recently wrote an article about Microsoft quickly responding to user complaints about the new interface of Windows 8. He also brought up when Microsoft introduced Ribbons in Office 2007’s user interface. Little did he know it would reawaken the latent hatred I have for the Ribbons interface. I don’t know if there’s any topic that I get more irrationally fired up about. I swear I railed so hard against Ribbons when they first came out that I was hoarse for days. Most of my argument is predicated on the fact that Microsoft completely changed the interface and didn’t…

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A Baby Story: Allie Michelle Edwards

Lots of time May 28, 2013 appeared to start the same as any other day in Dana’s pregnancy: she was up early to go to the washroom while I remained asleep. As fate would have it, Dana came out of the bathroom at 5:20am and told me she was pretty sure she was in labour. Dana’s contractions started at 6 minutes apart and we figured we had some time yet before needing to head to the hospital. We got up, had breakfast, I had an espresso, we both had showers – no problem. Around 6 or 6:30, I fired off…

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