What’s one day?

At one point or another, someone (a person, a team, or an organization) has done something that's diminished the trust you have in them. I'll use an example of funding a mortgage where, from the outside, it seems straightforward: transfer money from the financial institution's account to the lawyer's account on this day and time so the customer can take the first step into their new home. Ask around and, no matter who a person banks with, these organizations have missed on hitting the date. Another example is you've ordered something and been promised delivery the day before you're leaving on vacation. In the Amazon Age, this has become an expectation of online retailers. But the delivery day comes and goes and you have to set off without that item…
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Greatness cannot be undone by one person

My heart and prayers go to the families affected by the events of last night in Edmonton. As more of the story unfolds and I read comments and reactions, I’m reminded how great our city is and know this cannot be undone by any one person. Life continues and our communities thrive because we refuse to succumb to fear and hatred. We will always be stronger together.
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Power of Traditional Chinese Medicine

Since the fall of 2016 I've been dealing with an extreme and worsening case of eczema/dermatitis on my legs. In April 2017 I was desperate for anything to stop the red, itchy, scaly inflammation. My friend recommended I see Jian (Joseph) Wang at Vital TCM Acupuncture Acupressure Herbal Inc. because he'd done wonders for her daughter's eczema. Thank goodness I found him. In 8 weeks, my skin has completely turned around and is nearly back to where it was last summer. The combination of acupuncture and Chinese therapeutic massage has restored my skin and given me more energy; I feel better, I sleep better, and I'm more centred day-to-day. When we first met, Joseph said to me, "Your body may be physically strong but there is weakness. We can fix…
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Do more by narrowing your focus

A meeting once a week (with no end in sight) to make improvements will result in two things: 1. No timely progress. 2. Frustration and annoyance by people who are in the habit of getting shit done. Instead of having 20 things on the go at the same time - each with their one hour weekly meeting - let's focus on 2 or 3 in a month and drive them out to release or completion. Then onto the next iteration or the next thing. Clear your calendar for a day or a week, get in a room, and get it done. We can't afford to wait for a year to go by and see the first (and only?) iteration of 20 things finish at about the same time. Better to…
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Declaring “work” dead

It's time to list out everything we've got on our plates and declare a bunch of "work" dead. A possible litmus test: the project or initiative has stalled, doesn't deliver on our strategy, fails to create value for customers, or does little to enhance the team member experience. If any (or heaven forbid all of those) criteria are met, declare it dead and over. Tell the sponsor or person who asked you to do the work that it's dead. If they want to start it back up in the future and brings resources, great. Until then, there are a tonne of other things to work on.
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Breaks and whitespace

Last week was a hell of a first week. I’m charged up, reeling, and boiling over with ideas, reflections, and curiosity. If you could see inside my head, it would look like a fireworks factory on fire. On Friday night, I felt absolutely brain dead; stunned by the pace of the week. Saturday it really sunk in: the sheer amount of work ahead and scope of what we've set out to accomplish over the next 30, 90, and 270 days as a company (spoiler: it's not just about the tools). Sunday delivered a key reinforcement of the idea that breaks and whitespace are important. I’ve come across this topic several times in the past month so it felt natural to write about it. We’ve all had the experience of looking…
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Trusting you can let go

This week, I started a 30-day secondment to reimagine work, powered by Google's G-Suite. Letting go of my current role has been a challenge. It’s been hard here at the beginning to stop myself from checking back on what’s going on in my old role; that’s my curiosity and a bit of my ego inflating my sense of self-importance. I’m four days into our bootcamp and went back to my work phone when I got home from Calgary yesterday, mostly to alleviate the fear of missing something. You know what I missed? A reminder to do my MasterCard expenses before fiscal year-end. Pictures of a whiteboard outlining an issue we’ve been chasing down. A notification that a meeting was cancelled. And people seeking consensus from a group on a decision.…
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